FAQ's

FAQ's

Eastern Goldfields Community Centre

What is the EGCC?
The EGCC is your local team committed to supporting you to live independently in your home. We also provide activities for seniors to come and enjoy a social atmosphere.
Where is the EGCC?
We’re located at 13 Roberts Street, Kalgoorlie next to the William Grunt Memorial Library.
 
You can also contact us by phone on 9021 9800

Seniors

How do I become a seniors member?
To become a seniors member at the EGCC you will need to complete a membership application form. There are two types of seniors membership to choose from:
  • Concession membership: for those over 55 years
  • Non-Concession membership for those younger than 55 years
 You can find out more about our activities by downloading our seniors handbook.
What is the fee for senior membership?
Membership fees for 2017/18 are:
  • Concession Membership: $30.00 per annum
  • Non-Concession Membership $50.00 per annum.
What activities are run at the EGCC?
Download our weekly timetable from the quicklinks menu.
 
Monday – 12 midday to 2.00pm
Seniors Coffee Club
Tuesday – 9.30am to 10.30am
Gentle Gym
Wednesday – 9.30am to 10.30am
Seniors Gym
Thursday
Various activities are organised by the Eastern Goldfields Senior Citizens Incorporated.
The monthly Seniors meeting is held on the last Thursday of the month at 1.00pm.
Friday – 1pm
Bingo. Lunch is available from 12.00pm. The cost of a meal depends on the membership held. Meals need to be booked by 10.00am.
Can I try out a Senior’s membership before I join?
Yes, come in and see us or give us a call to organise your free trial.
How old do you need to be to join the seniors?
You can be under 55 years to take out a non-concession membership and over 55 years to take out a concession membership.
Where can I go for more information about Seniors Memberships?
You can download our Seniors Handbook from the quicklinks menu, phone us on 9021 9800 or come in and see us at 13 Roberts Road, Kalgoorlie.

Home and Community Care (HACC)

What Home and Community Care (HACC) services do you offer?
Home and Community Care (HACC) Services offered by the Eastern Goldfields Community Centre (EGCC) include:
  • Centre Based Day Care
  • Domestic Assistance
  • Social Support
  • Transport
  • Shopping
  • Personal Care
  • Meals on Wheels
What is the Regional Assessment Service (RAS)?
To receive HACC services, you have to be eligible and will need to have an assessment by the Regional Assessment Service (RAS). RAS can be contacted by ringing 1300 785 415. The EGCC can also be contacted on 9021 9800 should you need assistance with contacting RAS.
 
If you are deemed eligible to receive the service(s) an assessor from the RAS team will then contact you. You will have an appointment where they will conduct an assessment and discuss the process further.
How long will my referral take?
This will depend on RAS and the urgency of the referral as per RAS protocols.  A RAS assessor will contact you for further discussion regarding your referral. 
Do you have to be a certain age to receive HACC services?
There is no determined age to receive HACC services. HACC services are provided to those persons who have been assessed and deemed eligible who are older and frail, younger people living with disability and carers.
How much do HACC services cost?
Fees for HACC services are charged as per the City of Kalgoorlie-Boulder's current financial year’s Fees and Charges List (weblink). These fees are determined by HACC and the City of Kalgoorlie-Boulder, and may increase each year.
How can I pay for my services?
You can pay for your services by using cash, eftpos, cheque, centrepay or direct deposit. Payment can be made at the EGCC in person.
 
If paying by cheque and you wish to send it by mail, mail to PO Box 2042 Boulder.
 
If paying by cash you can pay on the day at the EGCC or give the money to a Support Worker or Volunteer for Meals on Wheels, who will provide you with a receipt and pass the money on the Admin staff at the EGCC.
 
Payment can be made over the phone if you wish to use a credit card for this purpose.
 
Payment can also be made by direct deposit: BSB 306-039 ACC No 064008-1 Please use your initial and last name as a reference.
 
Arrangements can be made through Centrelink to deduct regular payments through Centre Pay. The EGCC staff can assist will all of the above.
Do you have a shopping bus?
The EGCC does have a shopping bus. You have to have a RAS referral for this service. 
Can you take me shopping?
A Support Worker can take you shopping or do your shopping for you however you will need a referral from the RAS for this. 
Can you take me to my appointment?
A Support Worker can transport you to your appointment however you will need a referral from RAS for this. 

Meals

Can I have a meal at the EGCC?
Current EGCC seniors members can enjoy a meal. The price of the meal depends on the membership you hold whether it is a concession membership or non-concession membership. 
 
If you attend Centre Based Day Care (CBDC) as a Home and Community Care Client (HACC) you receive a meal at lunch time as part of this service.
 
If you are a financial member of the Men's Shed you may also enjoy a meal at the subsidised fee.
How much do meals cost at the Eastern Goldfields Community Centre?
For seniors with concession cards, soup is $2.00 and a main meal is $7.00.
 
For those with non-concession cards, soup is $3.00 and a main meal is $10.00.

Take home meals are only available for seniors and concession card holders, soup is $2.00 and a main meal $8.50
How do I know what is on the menu?
When you are at the EGCC the menu for the day is written on a whiteboard located next to the kitchen. You can also ring the EGCC on 9021 9800.
Does the menu change?
The menus are changed every quarter and rotate on a 4-weekly basis during that quarter.
What times are meals served at the centre?
Lunch is served at 12.00pm. You need to ring and book your meal by 10.00am on the day to ensure you receive a meal.
Does a centre meal differ from Meals on Wheels?
No, the same meals that are served at the centre are distributed to Meals on Wheels Clients.

Meals on Wheels

How can I receive Meals on Wheels?
Anyone requesting Home and Community Care services, of which Meals on Wheels is one of the services, needs to be assessed by RAS to determine if they are eligible to receive the service. 
When are Meals on Wheels delivered?
Meals on delivered Monday to Friday between 11.00am and 12.00pm. If you require meals on a weekend or public holiday, frozen meals are delivered on a Friday or the last working day before the public holiday.
How can I pay for the Meals on Wheels service?
You can pay for your Meals on Wheels by using cash, eftpos, cheque, centrepay or direct deposit.
 
Payment can be made at the EGCC in person.
 
If paying by cheque and you wish to send it by mail, mail to PO Box 2042 Boulder 6432.
 
If paying by cash you can pay on the day at the EGCC or give the money to a Support Worker or Volunteer, who will provide you with a receipt and pass the money on the Admin staff at the EGCC.
 
Payment can be made over the phone if you wish to use a credit card for this purpose.
 
Payment can also be made by direct deposit: Please ring the EGCC on 9021 9800 for banking details.
 
Arrangements can be made through Centrelink to deduct regular payments through Centre Pay. The EGCC staff can assist will all of the above.