FAQ's

FAQ's

Where is the Library?

CY O’Connor Precinct
Cnr Roberts and President Street
Kalgoorlie WA 6430
Tel: (08)  9021 7112
Email: mailbag@ckb.wa.gov.au

What are the Library’s opening hours?

Monday & Wednesday: 9.30 am – 5.30 pm
Tuesday & Thursday: 9.30 am – 8.00 pm
Friday: 9.30 am – 5.00 pm
Saturday: 9.00 am – 12.00 noon
Sunday: 2.00 pm – 5.00 pm

The Library is closed on Public Holidays.
 
Library cards and membership

How much does it cost?

Library membership is free but you will be charged for any loss or damaged to items incurred whilst the book is on loan to you.

Why do I need to show my card to borrow?

Having to show your card is a measure of security, as each person is responsible for the items borrowed on their card. It prevents other people from giving your name and address when taking items out.

Why do I have to show ID to join the Library?

As the signatory for your library card, we will need your current address, signature and ID as proof. This stops fraudulent use of someone else's membership or identity.

What age do you have to be to join the Library?

There is no age restriction. However, if you are under 18, we would require the details and signature of a parent or guardian.
 
Borrowing items

How many items can I borrow?

You can borrow up to 20 items at a time, including:
  • Books
  • Magazines
  • DVDs
Please note, there is a limit to DVDs, this is limited to 5 per card.

How long can I borrow items?

Items can be borrowed for 3 weeks.

How many times can I renew?

Most items may be renewed 2 times if not overdue or reserved. 

Can I borrow a book that is on a display?

Yes, books and other items are displayed in order to encourage readers to loan them out.

What if we lose or damage a book?

If you lose or damage a book you will be charged for the replacement cost of the item.
Please check your home again very carefully. If you are still sure that you have lost the book, please tell the library staff and you will be sent an account for the cost to replace the item plus a processing fee.

Can I replace the item with a similar copy?

The majority of our stock currently belongs to the SLWA so unless it like for like the library can’t accept the replacement copies for lost or damaged items. This means it has to be the same edition and format i.e. hardback for hardback not the paperback version. If you need further information please contact the Coordinator of Library & Heritage Services. The Library will accept replacement copies of the same title for local stock purchased by the City of Kalgoorlie-Boulder.

What if I find the item after I have paid for a replacement?

Once you have paid for an item it becomes your property and you keep the item.

I received an overdue notice from the library, but I have already returned/never borrowed this item. What should I do?

If you receive a notification regarding a book that you believe you have already returned please contact the library so that we can investigate the issue.
 
Requesting items

Can I request books from other libraries?

Yes, you can request books from other libraries. Most Items belonging to the State Library of Western Australia can be requested on your behalf.
To request an item, simply fill in a request form located at the library service desk, or use the online system. Please ask the library staff for assistance in the first instance to active your online account.  Please note an administration fee will apply.

How can I get an item not listed in the library catalogue?

The library catalogue contains information for items held locally. If you can't find what you’re looking for, complete the 'Not in our catalogue?’ form on the home page and staff will search alternative sources for you.

How will I be notified that my request has arrived? 

There are 2 ways you can be notified when your request is ready for collection:
  • By email—if you have provided your email address
  • By phone – if no email address provided.
We hold all requested items for 10 days.

If I request a book how long will it take to arrive?

It depends on a number of factors:
  • If the book is out on loan you will be notified when it is returned. Items requested by another borrower cannot be renewed.
  • If the item is available at another library, it may take between 2-3 weeks to be delivered if it is available on the shelf at the time.
If the book is in high demand, we will try to get more copies so that you do not have to wait too long. However, new books take time to acquire and process before they are available for loan.
 
Services and facilities

What online resources do you have available?

As a member you have access to a range of exciting databases and online resources through our partnership with SLWA. Visit our eResources page for all the information

Do you have Story Time sessions for children?

Yes we do have Storytime sessions, the sessions are free and no booking is required.

How can I find out what events are happening at the Library?

Library has a range of programs and activities that may be of interest, visit our events and activities page for all the information.

Does the library have classes on using computers?

Yes we offer a 20 min one on one basic Technology Tutorial. Bookings for these are essential and can be made by contacting the library. We also have a great new online resource called 'The Computer School' which offers a range of online tutorials you can use to teach yourself many basic computer skills, we have added a quick link for easy access.
Ask our one of our librarians to show you how to use our online library catalogue and the many electronic resources you can get to through our online databases.

Does the Libraries have public toilets? 

Yes we do including 2 with disabled access.

Does the library have an afterhours book return chute? 

Yes it does located to the left of the main door.
Remember also that you can also renew your books by telephone or online.

Do you have wireless Internet and how can I access it?

 Yes the Wi-Fi is free within the library and no password is required. Your device will need to be set up to recognise available networks.

Are there study areas in the Libraries?

Our Library is a place for people to meet, talk, relax and unwind in a safe, comfortable and welcoming environment. While certain areas of the library can be quiet and we have provided some additonal study tables, the Flexible Learning room is the best place to study quietly.  We currently don't have designated or separate rooms for meetings or study.

Can I use a computer?

Computers are available for public use and the first 15 mins per day per person is free after that charges apply as per the Schedule Fees & Charges.

Can we print or fax documents at the library

Photocopying and printing services, as well as scanning to emails and fax services are available and the costs are set annually as per the City of Kalgoorlie-Boulder’s Schedule of Fees & Charges.

Is there a local toy library? 

Yes there is a Toy library located at the Family Institute Centre on Wilson Street Kalgoorlie.
 
Library Catalogue

How can I access the library catalogue?

You can access the catalogue from the link on the Library home page and it can be located in quick links on this page.
When searching please select from the drop down menu William Grundt Library for items held in stock or SLWA if you wish to expand your search for an inter library loan.

Why should I log in to the catalogue?

Logging into the catalogue gives you access to 'My Library'. This is a detailed breakdown of your current and past library records such as loans, reservations, new alert profiles and reviews. Most importantly, 'My Library' is where you can renew your loans and update your details.
You must be logged in to reserve items and request items not owned by the library. Please note: you will need a password to log in. If you have no password, please contact staff.

How do I change the address/email/phone number for my library card?

You can change your address and phone number by contacting the library or you can email us via the quick link provided.  You can also update your email address by signing in to My Library.

What is My Library?

My Library allows you to access your personal account details where you can:
  • see what items you currently have on reserve, if they are available to be picked up or see your current place in the reserve queue
  • see your current loans and overdue loans
  • renew your loans if they are not overdue
  • see what items you currently have booked
  • see your current requests
  • cancel your current reservations, bookings or requests if they are no longer needed
  • create new alert profiles and update your existing profiles
  • review, update and delete any ratings and comments you have created
  • view a history of your previous loans, reservations, bookings and requests
  • view and update your address and contact details
  • It also provides access to the records in your saved list. You do not need to be logged in to use your saved list, but you do need to be logged in to access your personal account details.

Can I renew my loans online?

Yes you can. Log in to ‘My Library’ and review your ‘Current Loans’. Then, simply tick the checkbox beside each item you need renewing. Your loans list will be updated with the result for each renewal shown in the status column.
TIP- An item can be renewed twice but not if another borrower has reserved it.

How can I change my Password?

Login to the catalogue and click 'Change My Details' on the left hand side of 'My Membership' details.

What do I do if I’ve forgotten my Password?

Follow the ‘Forgot your password?’ link conveniently located at the top of every page to have your password emailed to you. Please contact us if you haven’t registered a password or an email address with us previously.

How do I place a reservation?

As you browse the catalogue, you can place a reservation for individual titles or for a set of titles. In a search result list, tick the checkbox or boxes beside each title, then ‘Reserve Selections’ at top of the page. Alternatively there is a ‘Place Reservation’ button at the top of each individual record page.
TIP- You must reserve your selections before proceeding to the next page of items.
 
The Collection

What kind of material does the library have for me to borrow?

The library provides access to a diverse range of material. More information about the different collections held in the library can be found on the Aboutthe Library page
 

What languages other than English do you have?

Books available for loan in the following languages;
 
AfrickaansIndonesianFarsi
ChineseHindiRussian
FrenchThaiVietnamese

How do I know what new items have been added to the collection?

You can browse a list of new items by selecting 'Titles', listed under the 'New Resources' heading, on the 'Navigation' menu on the left hand side of the library catalogue.

Can I donate books and other material to the library?

The Library accepts donations of resource material provided items are in good condition and current, but reserves the right to decide whether or not to retain any donated item and at which location to house it.  Donations are assessed by the appropriate staff, and the criteria for retention are the same as for selection of purchased items. Donations which do not meet the selection criteria are added to the Book Sales.

Does the library have large print books?

Yes. The library has a collection of large print books which are searchable via the library catalogue.
 
Community Information

Can the library display brochures / posters about my community event / service?

Yes. As part of our service as a provider of information to the community the library seeks to provide easy access to relevant information about local community events, programs and other items of public interest.
All material provided for display will be subject to the library’s guidelines for accepting or rejecting such community information materials for display.

Acceptable materials include:

  • Contact and description information for non-profit organisations, government departments and educational institutions.Programs and events run by non-profit organisations, government departments and educational institutions
  • Notices to the community by government departments e.g. RTA road changes
  • Information, programs and events conducted or sponsored by City of Kalgoorlie-Boulder

Unacceptable materials include:

  • Contact, description and advertising information for commercial organisations / individuals. Programs and events run by commercial organisations / individuals
  • Advertising information for individuals e.g. garage sales
  • Information advocating specific philosophies and/or religions
  • Information advocating specific political viewpoints
  • Any material deemed in the opinion of Management to be unacceptable in a public library